Live At Mantra Group Terms and Conditions

RESERVATIONS
Reservations can be made by emailing live@accor.com or by calling +61 7 5665 4455 (1800 268 235 Toll Free Australia).
Rates are based on arrival and departure dates requested  If these dates change then the rates may also change. 
Rates are quoted in Australian dollars and on a per night per apartment basis and are based on continuous minimum night stay.
Rates are valid for new bookings only and are not valid for conference or group business.

CONFIRMATIONS
All bookings are held in good faith to the arrival and departure date listed in the reservation, at the rate specified. To confirm reservations current valid credit card details are required unless the company has credit set up with Mantra Group.

CANCELLATIONS
A cancellation fee of two night's accommodation will apply to any booking cancelled within 72 hours of check in time at the applicable best available rate.
Any cancellation fee will automatically be charged to the credit card details provided for confirmation, or deducted from the reservation deposit.
Any property may at their absolute discretion alter these terms and conditions for specific bookings, and advise in writing, the terms and conditions that will apply.

NO-SHOWS OR TERMINATIONS
If you do not show up for your booking or terminate your booking early after you have checked in you will be charged a 100% cancellation fee and will be required to pay to Mantra Group the full amount of your booking less any amount which you have already paid.
For Live@ Bookings, if you terminate your booking early and this results in your stay being less than 14 nights you will be charged the difference between the rate applied to your booking and the Best Available Rate for the relevant Participating Property on the Best Available Rate stayed nights.
For Live@ Bookings of 28 nights or more, if you terminate your booking early and this results in your stay being less than 28 nights but more than 14 nights, you will be charged the difference between the rate applied to your booking and the applicable 14 night Live@ rate for the stayed nights. 
For PAP Booking, Mantra Group may charge, and you authorise Mantra Group to charge, the credit card the details of which you provided at the time of making your booking.

CHECKING IN
Upon arrival, each guest will be required to sign a standard registration form, and accept the terms and conditions therein for his/her stay. Valid photo identification regardless of method of payment and preauthorisation of your credit card is required to check-in, If paying in cash, a room security bond will be required upon arrival.
First weeks accommodation will be charged on arrival unless charge back has been authorised. 

EARLY CHECK OUT
Any cancellations made to bookings already in-house, need to provide 72 hours' notice or 2 nights' accommodations will be charged.
For 90+ nights stays that fall under 90 nights but over 28, the 28 nightly rate and an additional two-week surcharge can be applied.
As guests will be charged based on total consecutive length of stay the following rule can be applied for any early departures.
For any stays that fall below the min 14 nights the rate should revert back to best available rate for any stayed nights.
For 28 + night stays that fall under 28 nights but over 14 the applicable 14 nightly rate can be applied.

EXTENDING STAYS
If guest doesn't advise the correct length of stay at time of booking and or final stage check in (ie if they wish to stay for additional nights) then the rate will remain and reduced long stay rates will not be applicable. 

PAYMENT
First weeks accommodation will be charged on arrival unless charge back has been authorised.
Future payments will the be made in advance either weekly or fortnightly by either cash/ credit card/ EFTPOS at reception desk unless otherwise stated by the property.
The Mantra Group live@ properties reserve the right to charge the credit card presented to settle any outstanding payments in accordance with the agreement or if the premises are vacated prematurely.
In the event that the guest has been booked by a third party agent that has access to credit an appropriately authorised charge back needs to have been supplied.
In the event that the guest has been booked by a third party agent that will be paying for the accommodation ensure have credit card authorisation from agent clearly stating the charges.
Payment can be made via cash, credit card or EFTPOS.
The card holder must be present with the credit/debit card on arrival to make the payment.
Please note that all amounts shown by the property on our confirmation and registration card are in Australian Dollars.
Accepted credit cards are Visa, MasterCard, Diners and American Express. Credit card payments relating to hotels in Australia & New Zealand incur a credit card surcharge fee of 1.1%. Payments made using PayPal will incur a surcharge fee of 2%. No surcharge will be applied to payment made using POLI internet banking. 

SERVICES
Rates are based on weekly housekeeping service (unless otherwise specified). The exact service schedule can be confirmed with reservations during your booking or with reception upon arrival. Should during your stay, you require an additional housekeeping services outside the normal cycle, this can be arranged, charges will apply. An additional checkout clean will be charged if a guest room is reoccupied during the stay. The property will charge cleaning/ fumigation fee for negligence in keeping room clean or any instance of infestation is found in your apartment during your stay.

COOKING
The guest agrees to take utmost care during cooking to avoid excessive smoke, which may set off the fire alarm. Should the fire alarm be set off and the fire brigade attends the property the property reserves the right to charge the guest for this fee.

For general terms and conditions please see Mantra Hotels > Terms