Frequently Asked Questions
Do I qualify for government accommodation rates?
Yes, if you are part of the public services sector or any Government organisation.| top of page
How do I amend or cancel a booking?
You can amend or cancel a booking direct with the hotel or through your preferred travel agent without penalty up to 24 hours prior to check in. | top of page
Who do I contact if I need help?
You can enquire now online or contact Corporate Sales by email corporate.sales@mantragroup.com.au or phone +61 2 8062 5064. | top of page
How do I book my government accommodation rates?
You can book your rates through the hotel direct, via your Travel Management Company or your Mantra Group Account Manager. You will not be able to access your government rates via the Mantra Group website or central reservations. | top of page
What is the maximum number of rooms I can book per reservation per government rate hotel?
The maximum is 9 rooms. Your contracted rates, terms and conditions can change when 10 or more rooms are booked in one reservation. | top of page
Am I able to access long stay rates? What is the minimum length of stay?
Yes. Your Account Manager can provide you with details. Minimum length of stay is 14 nights. | top of page
Enquire here for more details on discounted contracted rates for your government organisation.